Operators of the Renewable Energy Association's consumer REAL scheme have responded to a High Court legal action as further companies come forward complaining of unfair and inconsistent treatment.
In a statement, REAL said it would “robustly” defend the court bid and would resist attempts to challenge the consumer safeguards.
Directors at Crystal Doors and Windows this week launched a High Court application seeking a ruling that the REAL scheme is biased and its operators had overstepped their authority.
Their legal bid also accuses REAL of incompetence and requests the accounts are made available to reassure members.
In response, today's REAL statement asserted: “Renewable Energy Assurance Ltd (REAL) runs a Consumer Code for the small-scale renewables sector approved by the Office of Fair Trading (OFT). The purpose of its Code is to maintain the highest standards of consumer protection in the sector.
“REAL has been working with both parties to resolve a complaint from a consumer against Crystal Windows and Doors. The complaint remains unresolved.
“During this process, Crystal has started legal proceedings against REAL regarding its administration of the Code. REAL treats any attempt to challenge the consumer safeguards under the Code very seriously and will defend the court proceedings robustly.
“The claim against REAL’s parent company, the Renewable Energy Association (REA), misrepresents historic events well-known to members at the time and resolved to their satisfaction.”
Following yesterday's news of the legal action, a number of renewable energy installation companies have come forward complaining of similar treatment.